Job Description
Branch Manager - Job Summary
The Branch Manager is responsible for the operations of assigned branches. The position will supervise all branch staff, ensuring excellent member service, efficient operations, adherence to procedures, policies, guidelines, and regulatory compliance. Additional responsibilities include maintaining branch security, overseeing daily transactions, ensuring member deposit growth and retention, and addressing any other branch or member-related issues.
* Branch Operations Management:
* Manage and oversee all branch operations
* Support cash operations and branch audits in efforts to keep credit union assets secure and within operational limits
* Responsible for goals and objectives per corporate work plan
* Process and approve wire transfers
* Review all daily transactions
* Open and close branch, ensuring accurate completion of all reports, checklists, and procedures
* Perform general administrative duties such as attending meetings, report production, provide information required for investor reporting, etc.
* Back-up Tellers, Head Tellers, and Member Service Representatives when necessary
* Perform other duties as assigned
* Team Management and Development:
* Initiative that values an organizational culture for open communication, innovation, associate engagement and other traits that contribute to collaboration and high performance
* Lead team to achieve and maintain product, service, and member goals, including cross selling of banks products and services
* Provide training, coaching, and development to all branch personnel
* Risk Management and Compliance:
* Adhere to all bank policies, procedures, and security protocols and provide feedback to leadership on improvement opportunities
* Adhere to all regulatory compliance requirements
* Facility Management:
* Maintain and improve branch facility standards (marketing collateral, cleanliness, documentation)
Accountability for Business Results
* Member service scores
* Branch losses and profitability
* Deposit growth
Specified Authority Level
* Authorize cash transactions and wires
* Approve check deposits
* Provide dual control access to vault
* Access to retail computer systems
Competencies/Skills
* Adaptability - Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.
* Customer Focus - Knowing the (internal and externa!) customer business needs anticipating customer needs and giving high priority to customer satisfaction and customer service.
* People Development and Leadership - Having the ability to assess skill strengths and weaknesses of individuals and teams to determine what actions are appropriate to build and/or improve the needed skills.
* Problem Solving - Having the ability to identify problems and issues of varying issues of varying complexities and to find effective solutions with few guidelines.
* Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to act and show tenacity in case of obstacles or resistance.
Desired Qualifications
* Bachelor's degree, business concentration preferred
* 5+ years of experience in banking or financial industry
* 2+ years supervisory experience
* Experience in cross-selling environments
* Fluent in English required and Spanish preferred
Qualified candidates can apply directly or send confidential resume to: Phone:
All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.
GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.
Job Tags
Full time,