Job Description

DATA CONTROL CLERK III Location Concord, NH :

State of New Hampshire Job Posting

Department of Safety

Division of Motor Vehicles

Bureau of Financial Responsibility

23 Hazen Drive, Concord, NH 03305

DATA CONTROL CLERK III

Position # 19208

$34,047.00 - $39,624.00

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Financial Responsibility has a full time vacancy for Data Control Clerk III, which has a 37.5 hour work week and is considered non-exempt.

SCOPE OF WORK: Monitors the control and review of transactions and documentation submitted to the Bureau of Financial Responsibility to ensure accuracy for data collection and input. Provides first-rate customer service to the general public and partners of the Division of Motor Vehicles (DMV).

ACCOUNTABILITIES:

Reviews the accuracy of and determines the authenticity of a variety of documentation submitted to the Bureau of Financial Responsibility, to include abstracts, requests, reports, certificates and citations, in order to process a range of motor vehicle transactions. Verifies documentation submitted against database information to determine an identity match prior to processing transaction. Provides technical guidance to the general public to ensure completeness of submissions and makes contact with customers as necessary.

Utilizes computerized hardware and software to electronically capture and store source documents in an electronic file format through data entry or other methodology. Retrieves and enters pertinent information into the DMV database(s).

Provides information to the general public and DMV partners via phone, email and other electronic media regarding motor vehicle questions, laws, administrative rules, issues, and concerns, relative to the Bureau of Financial Responsibility and the DMV. Responds to non-routine inquiries by performing problem-solving, conducting additional research, contacting courts or police departments for information related to a conviction or issued citation or accident, and calculating suspension time. Refers more involved inquiries to supervisors.

References system software, databases, DMV E-Manual, the Internet or other methodologies to research laws and rules, to review customer information and to accept payments. Completes customer transactions after all information and documentation is validated and determined to be complete and in compliance.

Prioritizes incoming motor vehicle transactions from the general public through telephonic or other electronic media based on determination of applicable due dates and other time-sensitive criteria. Processes and completes transactions by collecting appropriate fees in various tender types and issuing receipts indicating payment has been made and accepted.

Maintains a cash drawer and daily petty cash, including verifying petty cash prior to the state of each business day. Ensures that the daily petty cash and cash drawer are accurate and accounted for at all times.

Provides customer service at a high volume public counter, call center, customer service area or workstation by answering questions and/or processing a variety of motor vehicle related transactions. Ensures that all transactions, telephone calls and electronic media comply with the Privacy Act.

Ensures that all processes and procedures are being completed in an efficient and timely manner in support of the Bureau of Financial Responsibility's goals and objectives. Assists with responsibilities such as scheduling and prioritizing work assignments, assisting other employees and providing training in the absence of the supervisor.

MINIMUM QUALIFICATIONS :

Your Experience Counts See Per 405.01.

1.5 Years of additional relevant experience = Associate's Degree

3 Years of additional relevant experience = Bachelor's Degree

4.5 Years additional relevant experience = Master's Degree

Education: High school diploma or high school equivalency credential. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience: Three years of experience in the review, analysis and control of EDP input data, two years of which must have been at the level of a Data Control Clerk II.

License/Certification: None required.

SPECIAL REQUIREMENTS:

1. Selected candidate will undergo a fingerprint-based criminal background check and motor vehicle record check in order to ensure suitability for exposure to confidential information.

2. Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on-the-job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first-rate customer service in an expedient, timely, accurate and polite manner in a high volume customer service area or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment.

3. May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. May be required to travel throughout the state and work at various satellite offices for periods of time.

DISCLAIMER STATEMENT: The supplemental lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental provided that such duties are characteristic of that classification.

For further information please contact Jennifer Bailey, Administrator III at Jennifer.L.Bailey@DOS.NH.GOV and 603-227-4204.

TOTAL COMPENSATION INFORMATION

The State of NH total compensation package features an outstanding set of employee benefits, including:

HMO or POS Medical and Prescription Drug Benefits:

The actual value of State-paid health benefits is based on the employee's union status, and employee per pay period health benefit contributions will vary depending on the type of plan selected.

See this link for details on State-paid health benefits:

Employee Benefits | NH Dept. of Administrative Services

Value of State's share of Employee's Retirement: 13.85% of pay

Other Benefits:

* Dental Plan at minimal cost for employees and their families ($500-$1800 value)

* Flexible Spending healthcare and childcare reimbursement accounts

*State defined benefit retirement plan and Deferred Compensation 457(b) plan

*Work/life balance flexible schedules, paid holidays and generous leave plan

*$50,000 state-paid life insurance plus additional low-cost group life insurance

*Incentive-based Wellness Program (ability to earn up to $500)

Total Compensation Statement Worksheet:

Total Compensation Calculator | Human Resources | NH Dept. of Administrative Services

Want the specifics? Explore the Benefits of State Employment on our website:

Human Resources | NH Dept. of Administrative Services

Benefits Summary (nh.gov)

EOE

TDD Access: Relay NH 1-800-735-2964

Job Tags

Full time, Work experience placement, Work at office, Flexible hours, Afternoon shift, Early shift,

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