Job Description

Join One of Northern Indianas Leading Hospitality Groups ***This is a cluster sales role for all four Elkhart hotels***

Asone of the premier hospitality groups in Northern Indiana we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott Hilton and IHG Brands. With multiple properties and new locations on the horizon we are expanding quicklyand so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka!

If you have a heart for service a passion for hospitality and a drive to grow youll feel right at home with us. We believe in promoting from within recognizing potential and investing in our people. Here youre not just filling a roleyoure building a career with a company that values your contributions and is committed to your success.

Job Summary:

The Sales Coordinator is responsible for providing administrative support to the sales team to ensure efficient operations and successful sales activities. This role involves managing client inquiries preparing proposals coordinating meetings processing bookings and assisting in the execution of sales and marketing strategies. The Sales Coordinator plays a key role in maintaining customer relationships and supporting the sales team to meet revenue goals for the hotel.

Key Responsibilities:

• Sales Support & Coordination:
  • Provide administrative support to the sales team by handling daily inquiries scheduling meetings and organizing travel arrangements.
  • Prepare and distribute sales proposals contracts and agreements for potential clients.
  • Assist with managing the hotels sales CRM (Customer Relationship Management) system ensuring accurate and up-to-date client information and sales activity records.
  • Coordinate and schedule appointments meetings and site visits for sales managers or the director of sales.
  • Help prepare presentations and reports for sales meetings including performance tracking client analysis and sales targets.
• Client Communication & Relationship Management:
  • Respond to phone calls emails and online inquiries from potential clients providing information about the hotels services availability and pricing.
  • Assist in managing and maintaining client accounts ensuring excellent service and follow-up to build long-term relationships.
  • Provide clients with information about meeting space catering services guest accommodations and other hotel offerings.
  • Help ensure a smooth process for booking and confirming client reservations group bookings and event requests.
  • Maintain a professional and friendly communication approach when dealing with clients both internal and external.
• Event & Group Coordination:
  • Assist the sales team in managing event details including scheduling meetings and coordinating catering room arrangements and AV requirements.
  • Ensure that all event and group bookings are accurately entered into the system and updated as needed.
  • Work with the event or conference services team to coordinate logistics for groups meetings and conferences.
  • Support the planning and execution of sales promotions events and marketing activities to attract new business and retain existing clients.
• Reporting & Documentation:
  • Assist in compiling and maintaining sales and marketing reports tracking performance against goals.
  • Provide regular updates to the sales team on the status of client accounts bookings and leads.
  • Ensure all client communication bookings and contracts are accurately documented for easy reference.
  • Process and file sales contracts and other related documents as per company standards.
• Administrative Tasks:
  • Perform general office duties such as filing organizing records and maintaining the sales departments calendar.
  • Assist in organizing and preparing materials for sales presentations trade shows and promotional events.
  • Help maintain and update the sales teams marketing materials brochures and promotional collateral.
• Collaboration & Teamwork:
  • Work closely with the marketing and operations teams to ensure that sales initiatives are aligned with hotel goals and branding.
  • Act as a liaison between the sales team and other hotel departments to ensure seamless communication and coordination of guest requests.
  • Participate in regular sales meetings and provide input on potential opportunities strategies and performance reviews.

Qualifications:

• Education & Experience:
  • High school diploma or equivalent required; bachelors degree in Business Hospitality Management Marketing or a related field preferred.
  • Previous experience in a sales marketing or administrative support role preferably in the hotel or hospitality industry.
  • Familiarity with hotel sales systems reservations systems and CRM platforms is a plus.
• Skills & Knowledge:
  • Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite (Word Excel Outlook PowerPoint) and comfortable learning new software tools.
  • Knowledge of hospitality industry standards services and terminology.
  • Ability to work effectively both independently and as part of a team.
• Personal Characteristics:
  • Positive proactive and detail-oriented with a strong customer service focus.
  • Strong problem-solving abilities and ability to think critically.
  • Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
  • Ability to maintain professionalism and composure in a fast-paced environment.

Physical Demands:

• Ability to work at a desk for extended periods using a computer and phone.
• Ability to lift and carry up to 25 pounds (e.g. marketing materials supplies).
• Occasional standing walking and traveling for meetings and events may be required.

JSK Hospitality is proud to be an equal-opportunity employer. We do not discriminate on the basis of race color gender gender identity sexual orientation marital status pregnancy national origin ancestry age religion disability veteran status genetic information citizenship status or any other group protected by law.

Required Experience:

IC

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