Job Description

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit .

Summary

Join the winning team at Brightstar Lottery, where innovation meets impact. We’re looking for a Field Services Technician I to support our lottery operations by servicing equipment at retail partner locations. This role is ideal for someone who enjoys hands-on work, problem-solving, and being part of a mission-driven organization that brings excitement and opportunity to communities.

Why Brightstar? We believe in taking care of our people. Here’s what you can expect as part of our team (benefits subject to eligibility and policy):

• Company vehicle for work use (Field Services only, location-dependent)
• Medical benefits starting day one
• 12 paid holidays + 2 floating holidays
• 3 weeks of paid vacation annually (prorated first year)
• 401(k) with employer match — 100% vested from day one
• Paid parental leave, life insurance, short- and long-term disability
• Gym membership reimbursement, identity theft protection, and tuition assistance

What You'll Do

• Travel within your assigned zone to install, maintain, or repair lottery equipment and communication devices
• Deliver supplies and marketing materials to retail locations
• Troubleshoot and resolve equipment issues in the field, including cleaning, swapping, or minor adjustments
• Provide basic training to new or existing retailers on equipment use
• Communicate clearly with dispatchers and document service activities accurately
• Maintain organized inventory of tools, parts, and consumables
• Follow Brightstar’s vehicle policy and attend driver safety training

What You Bring

• High school diploma or equivalent
• 2+ years of experience in electronics, field service, or a related industry
• Ability to lift up to 50 lbs, drive for extended periods, and work in various environments

Preferred:

• Technical or IT-related education or training
• Familiarity with electronics and data communications
• Comfort working at heights, in tight spaces, or in varying weather conditions
• Strong manual dexterity and safety awareness when working with tools and electrical components

Keys to Success

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting salary range is $29,120 - $52,458 . The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. 

Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles may be eligible for short-term incentive or other discretionary bonuses. More senior roles maybe eligible for long-term incentive bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

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