With Intelligence Ltd. is seeking a dedicated and customer-focused Service Desk Agent to join our IT support team.
As the first point of contact for IT-related issues and service requests, you will play a crucial role in ensuring a positive experience for our users. The Service Desk Agent/IT Specialist will provide first-level support, troubleshoot issues, and escalate complex problems as needed.
This role requires excellent communication skills, a strong understanding of IT systems, and a commitment to delivering exceptional customer service. You will also contribute to the maintenance of our IT infrastructure and help improve our service delivery processes.
Key Responsibilities:
Provide first-level support for IT issues and service requests via phone, email, or chat.
Log and track service desk interactions using ticketing systems.
Troubleshoot hardware and software issues, escalating complex problems to higher-level support teams as necessary.
Follow standard operating procedures (SOPs) for incident and request management.
Have a security first approach and mindset
Maintain excellent customer service standards, ensuring timely and effective resolution of issues.
Assist in the setup, configuration, and maintenance of IT equipment.
Document all troubleshooting and problem resolution steps.
Provide training and support to end-users on IT-related topics.
Contribute to knowledge base articles and user guides.
Participate in continuous improvement initiatives to enhance service quality.
Preferred Qualifications:
Work Environment:
Technology Used : Azure, M365, AWS, Active Directory, PowerApps, Sales Force, Atlassian, WordPress
Why Join With Intelligence?
With Intelligence is a leading provider of data on, and for, the alternative asset management industry. We deliver and provide a unique and rich blend of data and intelligence that includes profiles, fund information, people, indices, news, performance metrics, valuable analyst perspectives, and our renowned investors’ intentions and preferences. This is required for our clients to spot their next big opportunity. Via our data platform and our events, we help businesses to make the right connections and conversations to achieve their goals.
With Intelligence values togetherness with its people in enhancing holistic wellness that extends even outside of work:
Employee Wellness and Support
Financially Together
Learning and Growth
Work-Life Balance
Eurekahedge has relaunched as With Intelligence from 10th November 2021. Our company name is in the process of being rebranded.
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