IT Service Desk Technician Job at Revel Staffing, Pleasant Prairie, WI

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  • Revel Staffing
  • Pleasant Prairie, WI

Job Description

A leading North American distributor is conducting a confidential search for an IT Service Desk Technician  to support a high-volume e-commerce and distribution environment. Join a fast-paced technology team and play a key role in keeping critical systems running smoothly.

Key Responsibilities

  • Provide first-line support and troubleshooting for desktop, laptop, and data-center hardware/software issues.

  • Create and manage incident tickets, escalating to the appropriate support groups as needed.

  • Lead or assist with major IT incident management to quickly resolve business-impacting issues.

  • Support IT operations such as system saves/restores, AS400 IPLs, server reboots, off-site tape storage, and report generation/distribution.

  • Conduct user account setup, security maintenance, and systems monitoring.

Required Qualifications

  • High school diploma or equivalent (Bachelor’s degree preferred).

  • 3+ years of IT service desk or data-center operations experience.

  • DataClear Certification (or equivalent recognized data-security credential) required.

  • Proficiency with ITIL-compliant service management platforms (ServiceNow preferred).

  • Experience in incident, change, and problem management across multi-location data centers.

Compensation & Benefits

  • Complete health insurance and 401(k) with 6% employer match starting day one.

  • Multiple bonus programs, paid holidays, and generous paid time off.

  • Tuition assistance for professional continuing education.

Job Tags

Full time,

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