This is a remote position.
At Marion Counselling Services , we are dedicated to supporting individuals on their mental health and wellness journey. Our mission is to provide compassionate, professional, and accessible counselling to our clients. We value empathy, patience, and excellent communication in every interaction.
We are seeking a dedicated Online Chat Support Representative to join our team. In this role, you will interact with clients via live chat to answer inquiries, provide information about our counselling services, and ensure a smooth, supportive experience for every client.
This is a non-voice, chat-based role , ideal for someone who is patient, empathetic, and enjoys helping people online.
High School Diploma or equivalent ( Bachelor’s degree preferred ).
Excellent written communication skills in English.
Comfort with chat platforms, CRM tools, and basic computer operations .
Strong empathy, patience, and problem-solving abilities .
Ability to handle multiple chats and tasks simultaneously.
Prior experience in customer support or chat-based communication is a plus.
Competitive salary based on experience
Performance bonuses / incentives
Paid time off (PTO) / vacation days
Holiday pay
Health, dental, and vision insurance (if applicable)
Mental health and wellness support programs
Employee Assistance Program (EAP)
Flexible working hours
Option for remote work
Work-from-home allowance (if applicable)
Training and development programs
Opportunities for career advancement
Mentor ship and guidance
Supportive and empathetic team culture
Recognition and rewards for performance
Collaborative and inclusive environment
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