Classification: Part time hourly, 28 hours per week
Reports to: Associate Director of Student Accounts
Cornerstone University is searching for a coordinator in the student financial services office. The ideal candidate will possess excellent organization qualities as well as a customer service mindset. Review of candidates will begin immediately.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned
· Acts with the highest standard of conduct, attitude, confidentiality and appearance as a visible agent of Cornerstone University
· Acquires and remains current on financial aid information, resources, and policies
· Offers excellent customer service to students, parents and university staff
· Assist drop-in and phone inquiries of prospective and current students, parents and agency representatives
· Maintains computer and paper files as required. Updates name, address and phone number changes in Colleague
· Monitors the SFS general email account and voice messages
· Processes the incoming mail, document tracking and initial reviewing of information needed to complete undergraduate, graduate, and Seminary students’ financial aid files
· Processes award letter corrections for students who decline loans and other awards
· Assists with office mailing projects including, but not limited to, award letters, bills, missing information letters, textbooks, and merit letters
· Maintains office supply inventory
· Maintains archived student files
· Coordinates loan exit process
· Maintains interoffice communications
· Coordinates tracking of completed forms such as Remission, Student Financial Agreement, FERPA, MPN/ENT loan forms
· Assists in other areas as specified by the Supervisor or Director
PERERRED QUALIFICATIONS REQUIREM,ENTS
· Associate’s degree or equivalent experience
· Customer Service attitude
· Computer experience
· Excellent one-on-one and phone skills and the ability to relate to students and parents
· Detail-orientated
· Organizational skills
ESSENTIAL QUALIFICATIONS:
These core commitments convey who we are, what we believe and how we live and work together in community.
Employees are expected to faithfully attend an evangelical and biblical church whose core beliefs and practices are consistent with Cornerstone’s confession and core commitments.
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