Job Description

Why N-able

At N-able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We’re a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that’s got your back, you’ll be surrounded by people who believe in what they do—and in you.

Join a team where you can make a difference!

The Senior SOC Analyst is an experienced cybersecurity professional responsible for handling complex and high-priority security inquiries, incidents, and service requests. Acting as a technical expert and mentor to Analysts, the Senior plays a crucial role in ensuring swift and accurate resolutions, guiding technical topics, and serving as a critical escalation point.

This role is hybrid requiring 2-3 days a week in our Raleigh NC hub.

What You'll Do

Advanced Security Support and Analysis

• Take ownership of complex or high-priority customer service requests that require in-depth analysis and troubleshooting.
• Conduct investigations using advanced tools and techniques to identify root causes of issues.
• Perform detailed incident triage, analysis, and support for escalated security alerts.

Technical Escalation Point

• Act as a key technical escalation point for Support Analysts handling advanced issues.
• Provide expert analysis and recommendations on escalated cases.
• Collaborate with Blue Team analysts during surges in alert activity.

Mentorship and Training

• Mentor Support Analysts by sharing expertise and best practices.
• Assist in onboarding and provide peer review for new hires.
• Set an example in professional communication, problem-solving, and customer service.

Peer Review and Quality Control

• Review and provide feedback on the work of Support Analysts.
• Perform peer reviews on incident reports and customer documentation.
• Recommend process improvements or training areas based on observations.

What You'll Bring

• 4–6 years of experience in SOC, MDR, or equivalent cybersecurity role.
• Proven experience handling escalations and complex investigations.
• Bachelor’s degree in Cybersecurity, IT, or related field (or equivalent experience).
• At least one DoD 8570 / 8140 IAT Level II or III certification (CISSP, CEH, CISM, GCIH, or equivalent).
• Advanced knowledge of SOC operations, incident support, and analysis techniques.
• Ability to mentor and support less experienced analysts.
• Excellent communication skills for both technical and non-technical audiences.
• High proficiency with SIEM, IDS/IPS, EDR, and related tools.
• Analytical and detail-oriented with a passion for solving problems.
• Strong mentor and team player.
• Calm and dependable under high-pressure situations.
• Ethical, professional, and dedicated to customer security.
• Scheduling for this role will work on a 24/7 shifting model

Purple Perks

What do we offer you?

• Fully covered medical, dental and vision – for employee and eligible dependents!
• Generous PTO and observed holidays
• 2 Paid VoluNteer Days per year
• Paid Parental Leave
• 401(k) with company-match and Flexible Spending Accounts
• Employee Stock Purchase Program
• Free Lunch 2x per week at Collaboration Hubs
• On-site gym access at select Collaboration Hubs
• Wellness rewards
• FuN -raising opportunities as part of our giving program 
• N - ablite Learning – custom learning experience as part of our investment in you 
• The Way We Work – our hybrid working model based on trust and flexibility 

About N-able

At N-able , our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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