Job Description

The Salesforce Business Analyst is a strategic and hands-on role responsible for analyzing, designing, and delivering business and technology solutions that align with organizational goals. This individual partners with business and IT teams to understand needs, define requirements, and ensure technology solutions are scalable, sustainable, and integrated across systems. The ideal candidate brings deep experience in business process analysis, application integration, and IT infrastructure, along with a passion for solving complex problems with technology.

Key Responsibilities:

• Partner with stakeholders to gather and document detailed business, functional, and technical requirements.
• Analyze current state processes, systems, and infrastructure to identify improvement and integration opportunities.
• Translate business needs into clear specifications, user stories, and technical requirements for developers and engineers.
• Lead initiatives involving system integrations (APIs, middleware, data exchanges) between platforms, applications, and external vendors.
• Work closely with infrastructure teams to ensure technology solutions align with enterprise architecture, security policies, and performance standards.
• Facilitate solution design sessions with cross-functional teams, ensuring that infrastructure and integration impacts are considered.
• Develop business process documentation, data flow diagrams, and systems maps that reflect current and future states.
• Participate in vendor evaluations, RFP processes, and system implementation planning.
• Support QA/UAT efforts by defining test cases, validating results, and ensuring end-to-end workflows function as expected.
• Monitor post-implementation performance and collaborate on continuous improvement strategies.
• Mentor junior analysts and contribute to business analysis standards, tools, and frameworks.

Qualifications:

Required:

• Bachelor’s degree in Information Systems, Business, Computer Science, or related field.
• 5+ years of experience as an IT Business Analyst, with a focus on Salesforce, enterprise systems and integrations.
• Strong analytical and problem-solving skills.
• Demonstrated experience with business process modeling and requirements elicitation.
• Strong understanding of API integrations, system interoperability, and middleware technologies.
• Solid understanding of IT infrastructure components such as networks, servers, cloud platforms, and security protocols.
• Experience with business and technical requirements gathering, use case development, and solution documentation.
• Proficiency in tools such as JIRA, Confluence, Visio, Lucidchart, and MS Office.
• Strong interpersonal skills with the ability to communicate effectively with technical and non-technical audiences.

Preferred:

• Master’s degree or MBA.
• Certifications such as CBAP, PMI-PBA, ITIL, or TOGAF.
• Familiarity with data analysis and reporting tools like SQL, Power BI, or Tableau.
• Experience with cloud technologies (e.g., Azure, AWS) and modern DevOps practices.

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